Search found 19 matches

by FB_Joni
Thu Aug 23, 2012 2:17 pm
Forum: Trine 2
Topic: I want my money back (Trine 2)
Replies: 3
Views: 2535

Re: I want my money back (Trine 2)

Hi verruckt1942, Has any of the replies solved your problem? Are you and your friend able to play now? If for some reason any of the solutions above haven't been able to help, please contact private email support at http://www.frozenbyte.com/contact Again, sorry to hear about your problematic experi...
by FB_Joni
Fri Aug 10, 2012 9:32 am
Forum: Trine 2
Topic: Seacastle shell bug
Replies: 3
Views: 1979

Re: Seacastle shell bug

Thank you for the kind offer Juzdabuzda, but we managed to get some pretty accurate footage of this on our end, so we'll be able to manage! :)


Joni
by FB_Joni
Wed Aug 08, 2012 8:06 am
Forum: Trine 2
Topic: Trine 2 DLC - Release Date?
Replies: 15
Views: 9984

Re: Trine 2 DLC - Release Date?

Hello DYW,

All that I can say at the moment is that it will be released this summer :) As Blizzard so adequately puts it: "It's ready when it's ready". :D


Joni
by FB_Joni
Wed Aug 08, 2012 8:00 am
Forum: Trine 2
Topic: Seacastle shell bug
Replies: 3
Views: 1979

Re: Seacastle shell bug

Hello Juzdabuzda,

Thanks for reporting your observations. The camera does indeed look quite funny and it's not meant to do that :o I'll forward this issue onwards! :)


Joni
by FB_Joni
Mon Aug 06, 2012 10:12 am
Forum: Trine 2
Topic: Mushroom Caves 53/55 level experience. Halp?
Replies: 3
Views: 2880

Re: Mushroom Caves 53/55 level experience. Halp?

Hehe, I'm glad I could help! :wink:


Joni
by FB_Joni
Mon Aug 06, 2012 8:36 am
Forum: Trine 2
Topic: Mushroom Caves 53/55 level experience. Halp?
Replies: 3
Views: 2880

Re: Mushroom Caves 53/55 level experience. Halp?

Hello Inbijiburu, It's hard to guess which ones you are missing, but I might have an idea though. Go to the scene where in the background you can see a mushroom house. Once there, explore the area; there is a hideout which looks as if though it's not there :wink: If you've already found the two exp'...
by FB_Joni
Mon Aug 06, 2012 8:20 am
Forum: Trine 2
Topic: trine 2 lever error
Replies: 1
Views: 3385

Re: trine 2 lever error

Hi weirddan, I'm sorry to hear that you are having this issue! This issue has surfaced quite recently and it has been forwarded to our coders. Until we hear back from them, there isn't anykind of simple fix that we can offer. :( All I can suggest is try lowering your video settings and see if this s...
by FB_Joni
Mon Aug 06, 2012 8:12 am
Forum: Trine 2
Topic: End of Icewarden Keep
Replies: 1
Views: 1451

Re: End of Icewarden Keep

Hello Abeckoff, Something weird indeed, as this should not happen. The player should trigger the checkpoint whether or not they actually 'physically' touch the checkpoint itself. Have you tried replaying the map to see if this happens again? If this happens again, could you post a reply with your ga...
by FB_Joni
Wed Aug 01, 2012 2:24 pm
Forum: Trine 2
Topic: Wondering something about Trine 2 Ending.*SPOILERS*
Replies: 1
Views: 1590

Re: Wondering something about Trine 2 Ending.*SPOILERS*

Hey there The_Gurk1s, Thank you for your kind words! We're glad that you enjoyed the game! :) To answer your post: One of the great things about the ending to Trine 2 (only my opinion :wink: ) is that it kind of leaves the story open for the player to decide what happens, similar to the fashion as y...
by FB_Joni
Wed Aug 01, 2012 8:46 am
Forum: Trine Technical Support for Linux & Mac
Topic: Levers Not Working
Replies: 1
Views: 3102

Re: Levers Not Working

Hello Northe, I'm sorry to hear that you're experiencing this issue! This is a new issue altogether and thus we don't have a simple "one click fix". If you could answer some questions of mine, it might help us figure out what is causing this kind of behaviour. Have you downloaded the lates...
by FB_Joni
Wed Aug 01, 2012 8:25 am
Forum: Trine 2
Topic: PC Eldritch level Boss Glitch (Spoilers)
Replies: 1
Views: 1786

Re: PC Eldritch level Boss Glitch (Spoilers)

Hi Darksun, I'm sorry to hear that you are having trouble with the game. This issue is really rare and hasn't even properly been documented due to its miniscule reproduce rates. I will look into this and try to find the cause of the problem and report back here. It would help if you could post your ...
by FB_Joni
Wed Aug 01, 2012 8:17 am
Forum: Trine 2
Topic: Trine 2 update on Mac App store - 1.4gb??
Replies: 1
Views: 4945

Re: Trine 2 update on Mac App store - 1.4gb??

Hi warth0g, You might be right in assuming that App Store wants you to re-download the whole game, as the size of the file is roughly the same size as the game itself. This however is a problem on App Stores side and a possible solution would be to approach their customer service and see how they ca...
by FB_Joni
Mon Jul 30, 2012 9:17 am
Forum: Trine 2
Topic: Need help!
Replies: 10
Views: 6235

Re: Need help!

Hello all, We seem to have pinpointed the cause of this issue and it's directly related to low fps. If you are playing with under ~25 fps, the game might not accurately refresh the changes in collisions when you destroy the tentacle monster at the end of the map. Unfortunately there is no easy fix t...
by FB_Joni
Fri Jul 27, 2012 12:34 pm
Forum: Trine 2
Topic: Invisible wall at end of Eldrich Passages *SPOILERS*
Replies: 3
Views: 2776

Re: Invisible wall at end of Eldrich Passages *SPOILERS*

Hello Chrono!

Would you be kind enough to tell us what game settings you had enabled when this issue occured? The more we know about this matter, the better chances of fixing it! :wink:


Joni
by FB_Joni
Fri Jul 27, 2012 12:33 pm
Forum: Trine 2
Topic: Need help!
Replies: 10
Views: 6235

Re: Need help!

Hello Matte1001 and Relanni!

It would greatly aid us in our investigation of this bug, if you could provide us with the information of what game settings you had enabled when this issue occured. The more we know, the better we can help! :wink:


Joni
by FB_Joni
Fri May 25, 2012 8:37 am
Forum: Trine Technical Support for Linux & Mac
Topic: Cannot download Trine 2 both on imac and macbook
Replies: 1
Views: 2997

Re: Cannot download Trine 2 both on imac and macbook

Hello Pixelstuff, I'm sorry to hear that you are having problems with downloading the game off of Appstore. With regard to the information in your post, it would seem however that the problem is with Appstore. Have you got the latest updates to you OSX? I.e. is your computer and Appstore up to date?...
by FB_Joni
Fri May 04, 2012 1:36 pm
Forum: Trine 2
Topic: Trine 2 2012 calendar
Replies: 5
Views: 2965

Re: Trine 2 2012 calendar

Whoah! That's the nicest calendar I've seen around! :wink:
by FB_Joni
Wed Apr 11, 2012 8:53 am
Forum: Trine Technical Support for Linux & Mac
Topic: Trine 2 Mac // Various Bugs
Replies: 8
Views: 13074

Re: Trine 2 Mac // Various Bugs

Hello Tetherbound, Have you checked the integrity of your cache? Sounds like the corruption of your cache could be the problem. Here's how to do it: 1. Right click the game icon 2. Go to properties 3. Select 'local files' tab 4. Press verify integrity of game cache Let me know if this helps and my a...
by FB_Joni
Mon Mar 26, 2012 12:10 pm
Forum: Trine Technical Support for Linux & Mac
Topic: Can't load Trine 2 on iMac computer
Replies: 1
Views: 3681

Re: Can't load Trine 2 on iMac computer

Hello feigendude and my most sincere apologies for the late answer! I was unable to reproduce your problem and therefore have only a limited amount of suggestions. My main question is that have you succesfully downloaded all the latest Trine 2 patches through steam? Have there been any error message...

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