Search found 96 matches

by AnniFB
Fri Dec 20, 2013 2:47 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 on steam does not start past launch
Replies: 9
Views: 6594

Re: Trine 2 on steam does not start past launch

Hm... Could you send the whole crashlog here? We'll then see if it's the exact same one or if there's some differences. You could try to verify the game cache and reinstall in Steam if you haven't tried those already. Also it could help if you'r clean all the Windows temp files.
by AnniFB
Tue Dec 17, 2013 3:01 pm
Forum: Trine Technical Support for Linux & Mac
Topic: Trine2 - Can´t purchase Goblin Menace Mac App Store
Replies: 7
Views: 8165

Re: Trine2 - Can´t purchase Goblin Menace Mac App Store

Does this problem still occur? We have been trying to solve this but unfortunately we don't know anything more about this issue :( I'd suggest that you'd contact App Store support about this issue. If they come up with any solutions we would also be more than happy to hear them. Hopefully we'll mana...
by AnniFB
Wed Dec 11, 2013 4:32 pm
Forum: Technical support for Linux & Mac
Topic: Trine 2: can't use gamepad
Replies: 3
Views: 13108

Re: Trine 2: can't use gamepad

Does the problem still occur? Our latest patch might have solved this issue... If you are still having this problem, have you tried rebinding all the keys? Sometimes the default binds are messed up with some gamepads.
by AnniFB
Wed Dec 11, 2013 4:26 pm
Forum: Trine Technical Support for Windows & PSN
Topic: animation and attack bug with the knight
Replies: 3
Views: 4041

Re: animation and attack bug with the knight

Could you try verifying the game cache in Steam. If that doesn't help at all you could delete the options.txt from %appdata%\Trine2 (you can just copy this to Explorer) and then reinstall the game. Let me know how it goes!
by AnniFB
Wed Dec 11, 2013 4:21 pm
Forum: Trine Technical Support for Linux & Mac
Topic: Trine 2 Linux too dark, problem with mesa 9.1?
Replies: 3
Views: 5408

Re: Trine 2 Linux too dark, problem with mesa 9.1?

This might have something to do with the recent bug that was found with the Intel HD Graphics 4000 and 5000 series. You could try to disable anti-aliasing and try different graphics detail levels as that might help. If that doesn't help, you could try different drivers. There has been problems with ...
by AnniFB
Wed Dec 11, 2013 2:53 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 on steam does not start past launch
Replies: 9
Views: 6594

Re: Trine 2 on steam does not start past launch

This might have something to do with Steam but you could try to launch the game straight from the .exe (\Steam\SteamApps\common\Trine 2\trine2_32bit.exe) also you can try to run it as an administrator. Also if that doesn't help the crash could be caused by Data Execution Prevention (DEP). And you co...
by AnniFB
Mon Dec 02, 2013 2:28 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 doesn't start up.
Replies: 1
Views: 2517

Re: Trine 2 doesn't start up.

You wouldn't happen to use XFire? If you do try turning it off and see if that would help. If it doesn't could you send any dump file created to us? You can send it to our support (support [at] frozenbyte [dot] com).
by AnniFB
Mon Dec 02, 2013 2:24 pm
Forum: Trine 2
Topic: Trine 2 PS4 voice chat problems?
Replies: 3
Views: 3787

Re: Trine 2 PS4 voice chat problems?

Have you tried to play without being in a party on PSN side? That might break something - our game has its own system in place. In case it won't work even then: which headsets are you using and do they work flawlessly elsewhere? Does your voice chat work in other games?
by AnniFB
Mon Dec 02, 2013 2:17 pm
Forum: Trine 2
Topic: Trine 2 not working
Replies: 1
Views: 1776

Re: Trine 2 not working

You could try to launch the .exe (\Steam\SteamApps\common\Trine 2\trine2_32bit.exe) as an administrator. If that doesn't help try verifying the game cache in Steam and after that reinstall might help as well. Let me know how it goes! :)
by AnniFB
Mon Nov 25, 2013 5:10 pm
Forum: Technical support for Linux & Mac
Topic: Shadowground crashes after launch, mac
Replies: 11
Views: 21979

Re: Shadowground crashes after launch, mac

This seems to be the same problem as the one in this thread http://forums.kleientertainment.com/topic/29135-crashes-on-start-11-macbook-air/: the user TheBuggman instructed two possible solutions that are worth a try. "I seem to have fixed my crashing issues by doing one of two things. 1. Go in...
by AnniFB
Mon Nov 25, 2013 4:47 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 on steam does not start past launch
Replies: 9
Views: 6594

Re: Trine 2 on steam does not start past launch

That seems to be an error on your operating system's side, but check the guide herehttp://social.technet.microsoft.com/Forums/windows/en-US/77da1c29-c91b-426f-b816-c80472f380b5/installing-apps-error-problem-signature-problem-event-name-appcrash It links to a guide for doing a clean boot, found here ...
by AnniFB
Fri Nov 22, 2013 4:45 pm
Forum: Trine 2
Topic: Trine2 does not launch (crashed)
Replies: 2
Views: 2845

Re: Trine2 does not launch (crashed)

Here's one thing you could try: Add trine2_32bit.exe to the exception list for "Data Execution Prevention" Control Panel -> System -> Advanced System Settings -> Performance Settings -> Data Execution Prevention -> Click "Turn on DEP for all programs and services except those I select...
by AnniFB
Tue Nov 12, 2013 11:26 am
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 Crashes on launch since new patch 11/8/13
Replies: 2
Views: 2747

Re: Trine 2 Crashes on launch since new patch 11/8/13

Good to hear! Hopefully you don't have any further problems with the game :)
by AnniFB
Mon Nov 11, 2013 10:42 am
Forum: Trine 2
Topic: Trine 2 patch for Steam (2013-11-07)
Replies: 16
Views: 11511

Re: Trine 2 patch (2013-11-07) - Fixes Complete Story detect

Unfortunately this patch was for Steam only. We are still considering all the "when and what" questions of the patches for non-Steam versions, but probably this will still take a lot of time. Sorry about this :(
by AnniFB
Fri Nov 08, 2013 8:23 am
Forum: Trine Technical Support for Linux & Mac
Topic: Trine 2 patch for Steam (2013-11-07)
Replies: 0
Views: 3013

Trine 2 patch for Steam (2013-11-07)

Trine 2 patch for Steam (2013-11-07) - Fixes Complete Story detection for Linux + Mac + Other minor fixes -------------------------------------------------------- Changelog -------------------------------------------------------- // All platforms Fixed issues in configure controls menu // Windows Fi...
by AnniFB
Fri Nov 08, 2013 8:23 am
Forum: Trine 2
Topic: Trine 2 patch for Steam (2013-11-07)
Replies: 16
Views: 11511

Trine 2 patch for Steam (2013-11-07)

Trine 2 patch for Steam (2013-11-07) - Fixes Complete Story detection for Linux + Mac + Other minor fixes -------------------------------------------------------- Changelog -------------------------------------------------------- // All platforms Fixed issues in configure controls menu // Windows Fi...
by AnniFB
Fri Nov 08, 2013 8:21 am
Forum: Trine Technical Support for Windows & PSN
Topic: Trine / Trine 2 not working on Windows 8.1
Replies: 3
Views: 7083

Re: Trine / Trine 2 not working on Windows 8.1

Antivirus software... Should have known! But really glad to hear that you got it working :D Have fun playing!
by AnniFB
Thu Nov 07, 2013 10:24 am
Forum: Trine Technical Support for Windows & PSN
Topic: Trine / Trine 2 not working on Windows 8.1
Replies: 3
Views: 7083

Re: Trine / Trine 2 not working on Windows 8.1

You could try the compatibility mode again, but with Vista and then with XP SP3, as those have worked for some who have had similar problems. If that doesn't work then you could try this: Open Steam, and in the Library right-click on Trine 2. Click Properties. Then click "Set Launch Options&quo...
by AnniFB
Mon Nov 04, 2013 5:37 pm
Forum: Trine Technical Support for Linux & Mac
Topic: Trine2 - Can´t purchase Goblin Menace Mac App Store
Replies: 7
Views: 8165

Re: Trine2 - Can´t purchase Goblin Menace Mac App Store

What OS X version are you using? Could you check ~/Library/Logs/DiagnosticReports folder? If you can find any files that start with "DLCStore" could you send them to us so we can have a look? It's possible that Trine2 crashes when attempting to make the DLC purchase flow. If you cannot fin...
by AnniFB
Tue Oct 29, 2013 10:46 am
Forum: Trine 2
Topic: Trine deluxe edition - Merchandising
Replies: 1
Views: 1814

Re: Trine deluxe edition - Merchandising

Unfortunately this edition was Russian only. And the publisher (Akella) might have gone bankrupt so it might be nearly impossible to obtain if you cannot find it at any store.
by AnniFB
Tue Oct 29, 2013 8:46 am
Forum: Trine Technical Support for Linux & Mac
Topic: Anybody can help me??
Replies: 1
Views: 2767

Re: Anybody can help me??

I moved the thread to the correct place.

If I understood correctly, your Trine 1 crashes at some point and asks for you to contact Administrator. Can you tell us more about this? What operating system are you using? When does the game crash? What happens before and after? Does it launch at all?
by AnniFB
Mon Oct 28, 2013 3:18 pm
Forum: Trine 2
Topic: Trine2 on Slackware
Replies: 5
Views: 18709

Re: Trine2 on Slackware

Did you try the suggestion spectatorx gave? Does the problem still occur?
by AnniFB
Mon Oct 28, 2013 8:44 am
Forum: Trine 2
Topic: Achievements and Co-op! Again!
Replies: 2
Views: 2356

Re: Achievements and Co-op! Again!

Sorry to hear :/ Sounds like you might have had some syncing issues due to playing online. You can check which levels you have actually completed on Hard Hardcore by checking the level selection menu (http://i.imgur.com/qddheNF.png). See if you have any levels on the list that doesn't have that comm...
by AnniFB
Fri Oct 11, 2013 1:34 pm
Forum: Trine 2
Topic: Shadow halls - bug related to carrier and Amadeus' powers
Replies: 2
Views: 2545

Re: Shadow halls - bug related to carrier and Amadeus' power

Thank you for reporting :) This bug doesn't happen if you set Player Levitation to "all" or "self" (via pause -> Current Game Setup). We'll see if we can fix this issue.
by AnniFB
Tue Oct 08, 2013 12:20 pm
Forum: Trine 2
Topic: Why the big shift between Trine and Trine 2?
Replies: 1
Views: 2040

Re: Why the big shift between Trine and Trine 2?

We wanted Trine 2 to dive deeper into the fairytale setting with a greater adventure and livelier world. This affected Trine 2 puzzles making them differ from just the basic physics based puzzles. We also wanted to make the puzzles a bit more demanding so that they'd give a bit more challenge as one...

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