Frozenbyte Community

Sorry for the delay. I only now managed to spot your email. :oops: This is because we can no longer keep these up to date and there is unfortunately a lot of spam going on. We were trying to replace the forums with another similar service, but unfortunately this has been postponed for now. Still tha...

Sorry for the small delay, and unfortunately I can't help much with this but here is something about the subject: Firstly I have to say that we can't confirm that the game is working on Mesa or on any other open drivers, as we recommend using the proprietary drivers. This should also be mentioned in...

There aren't very many active users and we unfortunately had few problems with updating the site. We are however going to take a look at here every now and then, but I'd say best way to contact us is by emailing at Support[at]Frozenbyte[dot]com . :) We are also planning on opening new forums at some...

Cepera wrote:Any news on my question ?

Unfortunately no news at the moment, but I'll forward your inquiry to our Marketing team (again) and we'll post you here if there are any updates.

Sorry for the inconvenience, but hopefully the week is starting nicely for you. Cheers!

I asked around and our coders confirmed that we recommend using proprietary drivers. Otherwise the OpenGL version will most likely be the problem, like in your case.

I hope this helped, but just let me know if you have other questions. Cheers!

Trine and Trine 2 don't need OpenGL 4.1 so they aren't a good comparison. And even if your hardware supports the correct OpenGL version, your software needs to support it too, which indeed is the most common reason for crashes on Linux. I'm pretty sute the OpenGL is the problem, but I'll still ask o...

I'm sorry to hear that you're having trouble with the game, but hopefully I can help! This shouldn't happen, expect maybe on PlayStation version's local co-op. So, if that isn't the case, please tell on which platform are you playing. Also mentioning the store which you used to purchase the game and...

OpenGL 4.1 is not supporting in mac what i need to do further? OpenGL support depends on the graphics card, so unfortunately playing with your Mac might not be possible without a hardware update. If you have any questions, note that you can also email us at Support[at]Frozenbyte[dot]com. We also wo...

Sorry for the delay! We are still worried about the amount of packages we already have for Trine 2: Complete Story for example, so no notable progress has been made. I'll however forward your inquiry to the rest of the team. Can I ask that are you insterested in buying this package yourself ( if we ...

Cepera wrote:What with my request ? I can find out ?

This is still in-progress for us. Sorry for the inconvience, but thank you for your interest!

Unfortunately we don't have plans to widen the game's controller support on Android. So, I hope you can still enjoy the game or consider trying it on another platform.

Sorry for the inconvenience!

That could have been the issue, but no matter what it was good that you finally got the trophy.

Also thank you for sharing the solution and for your support!

I think this was part of the update, as Trine Enchanted Edition is made with out new engine. I haven't worked on audio myself, but I don't think there will be changes to this. It's unfortunate that you don't like the new audio as much, but I hope you can still enjoy the game. Let me know if you have...

Seems like you also emailed us about this? In case it wasn't you, here are the same points: Unfortunately it's likely that we have to recommend you to collect the experience again in another Save Slot. :( However, please check you have indeed collected everything in each level and try these workarou...

That icon is for the Walk in the Park trophy. So, it unlocks if you have played the level on Hard difficulty with the Hardcore Mode on.

I hope this clears this up, but let me know if you have any other questions. Cheers!

Unfortunately it might not be possible to enable the console in the game. I asked this from QA as well. You could however try to do that in the game's Editor.

It's still nice to hear that you have enjoyed the game, and let me know if you still have questions. Cheers!

We are a little worried about adding more packages, because there is a lot of them already. Still we're looking into this, so thank you for your feedback.

Cheers!

Unfortunately this is how the new game packages work on Steam, and it's something we can't really change. Plus side to this is that you can get the games cheaper from bundles (even during sale). If you have any questions about the packages please send them to Steam Support , but we'll happily answer...

Thank you for the feedback! It's really nice to hear that you liked Shadwen so much. I'm also linking this to the rest of the team. Hopefully it makes them this happy as well! :D The dialogue in the game actually reveals something about the story's setting, so the backstory is not left out completel...

We prioritize emails and the Steam forums, because they are more commonly used. Please also note that we usually aren't working during weekends.

I'm still sorry for the inconvience, but I'm happy to hear that you got the game to work. I hope you enjoy playing!

There was a similar question here. You probably wrote that? If that wasn't you, please also try to delete the game's options.txt file at %AppData%/Trine2.

If you have any questions or need more help, just write here or email to us at Support[at]Frozenbyte[dot]com.

Cheers!

Did you try if using the cmd + tab key combination to get the system's focus out from the game, and then hopping back in with the same keys would help? Unfortunately there is some trouble with this, so that's why I'm suggesting it. Also reinstalling the game could be worth a shot. I hope this helped...

Sorry for the delay! I think I already answered your email about this, but here it's again: Sounds like you have gotten a Skill Point. You can assign the Skill Points by accessing the Skills menu. This menu should be openable with one of the middle buttons on your controller. If you need more help, ...

I'm sorry for the day. Also I'm sorry to hear that you're having trouble with the game, but here is something that you could try: Firstly, please note that just turning off your firewall might not help if the game has already been blocked. So, please try to add the game's folder to your security pro...

I'm sorry if the instructions were not clear enough, but I'm glad you found it. We don't have clear instructions for the in-game menu because it's possible to even change the menu when creating a mod, but if the modder hasn't done that it will be exactly like with the normal game. Let me know if you...