Search found 96 matches

by AnniFB
Tue Jul 30, 2013 2:26 pm
Forum: Technical support for Linux & Mac
Topic: Shadowgrounds freezes right after start (Ubuntu 13.04 64bit)
Replies: 5
Views: 21663

Re: Shadowgrounds freezes right after start (Ubuntu 13.04 64

In our tests, the game was working fine until we installed the ATI drivers. After installing them, our game started crashing at the exact same moment as it does for you. Try uninstalling your drivers and see if you get it to work. Or then you could also try if you can get it to work with older drive...
by AnniFB
Tue Jul 30, 2013 8:42 am
Forum: Trine 2
Topic: Game crippling latency (Probably solved)
Replies: 39
Views: 33522

Re: Game crippling latency (Probably solved)

Seems that the problem may be with your router. You should disable all port forwardings and see if that works. If it doesn't then you should run this nettest http://trine2.com/help/nettest5/nettest.exe and post the log here. Let me know how it goes! :)
by AnniFB
Mon Jul 29, 2013 12:52 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 Multiplayer Crashes Computer every ten minutes
Replies: 5
Views: 5667

Re: Trine 2 Multiplayer Crashes Computer every ten minutes

Glad to hear! Let's hope your game stays problem free :) We'll still try to figure this out.
by AnniFB
Mon Jul 29, 2013 12:29 pm
Forum: Trine 2
Topic: Game crippling latency (Probably solved)
Replies: 39
Views: 33522

Re: Game crippling latency (Probably solved)

Our coders will look into this :)
by AnniFB
Mon Jul 29, 2013 8:03 am
Forum: Trine
Topic: Do I have to complete a level in one setting?
Replies: 1
Views: 3897

Re: Do I have to complete a level in one setting?

Sadly, Trine does not have mid-level saving, the game can only save between levels, which means the times when the map is displayed and the narrator tells more of the story. This is a technological limitation in the game engine. We fixed it for Trine 2 by spending over a year on rewriting the game e...
by AnniFB
Fri Jul 26, 2013 9:28 am
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 Multiplayer Crashes Computer every ten minutes
Replies: 5
Views: 5667

Re: Trine 2 Multiplayer Crashes Computer every ten minutes

Thank you! We'll try to figure this out, but it seems strange, so unfortunately it might take some time :( But hopefully we'll find a fix for this! Sleep and hibernate problems might almost always be due to device drivers being unable to cope with sleep and/or hibernate functions. If you update your...
by AnniFB
Thu Jul 25, 2013 2:07 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 Multiplayer Crashes Computer every ten minutes
Replies: 5
Views: 5667

Re: Trine 2 Multiplayer Crashes Computer every ten minutes

What are your system specs? And what other games have you played that put your computed under a heavy load?
by AnniFB
Thu Jul 25, 2013 1:26 pm
Forum: Trine Technical Support for Windows & PSN
Topic: Trine 2 does not load.
Replies: 4
Views: 6821

Re: Trine 2 does not load.

Could you send us the dump file? (you can send it by email to our support)

Others have had problems with HsSrv.dll, so an asus driver issue. And if that's the case with you as well this thread might help http://forums.steampowered.com/forums/s ... ?t=2697840
by AnniFB
Wed Jul 24, 2013 1:15 pm
Forum: Trine Technical Support for Linux & Mac
Topic: Many problems with Trine 2 on mac
Replies: 1
Views: 3836

Re: Many problems with Trine 2 on mac

Seems strange! What OS version are you using?
by AnniFB
Mon Jul 22, 2013 10:21 am
Forum: Trine 2
Topic: Trine 2 Video
Replies: 3
Views: 2965

Re: Trine 2 Video

The video seems to be just fine :) Our website also has some info on youtube videos if you want to take a look http://frozenbyte.com/contact/ (Scroll down a bit and there's a section "Youtube videos")
by AnniFB
Fri Jul 19, 2013 12:28 pm
Forum: Trine 2
Topic: Just finished the game... Complete story
Replies: 5
Views: 7977

Re: Just finished the game... Complete story

Well now I'm speechless. Thank you! :)
by AnniFB
Tue Jul 16, 2013 12:36 pm
Forum: Trine 2
Topic: Weird dialogues bug after loading game - Goblin Menace
Replies: 4
Views: 3114

Re: Weird dialogues bug after loading game - Goblin Menace

Thank you for letting us know! We'll see if we can figure out some kind of a solution to this :)
by AnniFB
Tue Jul 16, 2013 10:11 am
Forum: Trine 2
Topic: Trine 2 Languages
Replies: 2
Views: 2522

Re: Trine 2 Languages

Sorry about this! The Polish localization for PC and Mac was made by the publisher (Focus and they have a separate publisher in Poland) and we don't own the rights for it.
by AnniFB
Tue Jul 16, 2013 8:42 am
Forum: Trine
Topic: Fail to Load after Intro
Replies: 2
Views: 4863

Re: Fail to Load after Intro

This is a known problems as Trine requires PhysX, which is a physics library made by NVIDIA, however any graphics card will be fine with this. So what we need to do is to simply install the PhysX drivers. To download them, go to: http://www.nvidia.com/object/physx_system_software.html It will work o...
by AnniFB
Tue Jul 16, 2013 8:40 am
Forum: Trine 2
Topic: Weird dialogues bug after loading game - Goblin Menace
Replies: 4
Views: 3114

Re: Weird dialogues bug after loading game - Goblin Menace

Seems strange indeed. Does this happen when you resume your game or is this the only place where this happens?
by AnniFB
Mon Jul 15, 2013 10:10 am
Forum: Trine 2
Topic: FXAA causes very dark image
Replies: 13
Views: 10509

Re: FXAA causes very dark image

What drivers have you tried? This hopefully will help us narrow down the cause of the problem :)
by AnniFB
Thu Jul 11, 2013 2:05 pm
Forum: Splot
Topic: Do you still work on this?
Replies: 12
Views: 43489

Re: Do you still work on this?

We are aware of the long wait and sincerely apologize for this! Splot is still in development, it's just taking it's time. We don't want to release it unfinished, so we're taking the time it needs to be a great game.
by AnniFB
Wed Jul 10, 2013 8:45 am
Forum: Trine 2
Topic: Trine Kaput For Good?
Replies: 9
Views: 31485

Re: Trine Kaput For Good?

gt2, did you also finish the last level Dwarven Caverns? That's the secret level you'll unlock when you collect all the map pieces :)
by AnniFB
Mon Jul 08, 2013 12:14 pm
Forum: Technical support for Linux & Mac
Topic: Trine: Renderer initialization failure.
Replies: 1
Views: 16504

Re: Trine: Renderer initialization failure.

You should check that you have the AMD drivers. You could try to see if you can find a tool named "Additional drivers" or something similar, so you could easily install AMD drivers using the GUI. This would be the best way to try to fix this. If you cannot do it this way then you can try t...
by AnniFB
Mon Jul 08, 2013 11:14 am
Forum: Trine Technical Support for Windows & PSN
Topic: A series of Errors: My current one, and ones leading to it
Replies: 1
Views: 3103

Re: A series of Errors: My current one, and ones leading to

Sorry to hear about the troubles :( One thing to try would be uninstalling the PhysX drivers and then launching the game and letting it install the older drivers. They might work better. Let me know how it goes!
by AnniFB
Mon Jul 08, 2013 10:59 am
Forum: Trine 2
Topic: Develepors see this
Replies: 1
Views: 1774

Re: Develepors see this

You can see our instructions regarding youtube videos from here http://frozenbyte.com/contact/ . Let's play -videos should be fine if you follow those rules :)
by AnniFB
Tue Jun 18, 2013 3:40 pm
Forum: Trine 2
Topic: Wii U: I can't go on.
Replies: 2
Views: 1958

Re: Wii U: I can't go on.

We've made two image tutorials for you with different methods. They are made with PC, but should work well for Wii U :) They can be found here http://trine2.com/help/WiiU_Eldritch_Passages/ Hopefully this helps! :)
by AnniFB
Tue Jun 18, 2013 8:53 am
Forum: Trine 2
Topic: Wii U: I can't go on.
Replies: 2
Views: 1958

Re: Wii U: I can't go on.

We'll make you a quick tutorial, so you'll know how to proceed :) Hopefully it'll be done by today.
by AnniFB
Tue Jun 18, 2013 8:48 am
Forum: Trine 2
Topic: Trine 2 Complete Story: Dwarven caverns not found :(
Replies: 2
Views: 6467

Re: Trine 2 Complete Story: Dwarven caverns not found :(

You need to collect all the chests from the Goblin Menace levels, so you'll find all the secret map pieces that will lead you to the new level :)
by AnniFB
Fri Jun 14, 2013 8:23 am
Forum: Trine 2
Topic: Trine 2 complete story
Replies: 3
Views: 2738

Re: Trine 2 complete story

Aaaand if you haven't lost your saves, but the new levels are just locked then you should try playing the final boss again, that should unlock the levels :)

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