Search found 2482 matches

by fb_joel
Thu Mar 15, 2012 2:03 pm
Forum: Trine 2
Topic: Trine 2 Europe CE work in US players?
Replies: 4
Views: 2180

Re: Trine 2 Europe CE work in US players?

As this is about the PC/Mac DVD version, it will work universally in all computers. So no problem with that - and even in the unlikely case of a faulty disc, you can activate the game on Steam with the key provided in the box and download it that way. (The retail version of Trine 2 requires Steam.)
by fb_joel
Wed Mar 14, 2012 3:22 pm
Forum: Trine Technical Support for Windows & PSN
Topic: multiplayer on psn
Replies: 3
Views: 3156

Re: multiplayer on psn

This is in fact a different problem - the Incompatible game version error is caused by attempting to play multiplayer between the North American version of Trine 2 and the European version of Trine 2. It does not work currently (due to a small mistake that we did). I cannot promise a quick fix to th...
by fb_joel
Tue Mar 13, 2012 9:31 pm
Forum: Trine 2
Topic: Can't allocate skill points (PS3) (Asian HK & JPN)
Replies: 113
Views: 159118

Re: Can't allocate skill points (PS3) (Asian HK & JPN)

Our apologies for this. At the moment we do not want anybody to wait for the patch, it will take time. So please email our support - http://frozenbyte.com/contact - and I will handle it directly. Also, we would be very curious to hear if the European version, which was released March 7, has fixed th...
by fb_joel
Fri Jan 20, 2012 8:42 pm
Forum: Trine Technical Support for Windows & PSN
Topic: multiplayer on psn
Replies: 3
Views: 3156

Re: multiplayer on psn

Sorry to hear. Try hosting the other way (i.e. if you were host, let your friend be the host the next time). Also you could try connecting to somebody else's game and see if both of you can stay longer there. Other than that I'm not sure what to suggest...
by fb_joel
Fri Jan 20, 2012 8:38 pm
Forum: Trine Technical Support for Windows & PSN
Topic: trine keyboard/mouse problems
Replies: 1
Views: 3017

Re: trine keyboard/mouse problems

Sorry to hear, and sorry for the long delay. The dv6-6135dx seems like it should run the game ok, so that's not the issue as such. We are talking about the original Trine, right? Can you post a screenshot or such about the red message thing, because that sounds curious (probably a HP thing). It coul...
by fb_joel
Fri Jan 06, 2012 10:44 pm
Forum: Trine 2
Topic: Can't allocate skill points (PS3) (Asian HK & JPN)
Replies: 113
Views: 159118

Re: Can't allocate skill points (PS3) (Asian HK & JPN)

The fix for this will take at least two months to get released, possibly even more. :( It is very difficult to get console updates released and unfortunately there is very little we can do to make it faster. It's all up to our publisher and Sony. We are very sorry about this issue. :( At the moment ...
by fb_joel
Thu Jan 05, 2012 11:15 pm
Forum: Trine 2
Topic: Trine 2 - Crashes on startup
Replies: 4
Views: 4261

Re: Trine 2 - Crashes on startup

Just replied via email, but do you have an USB peripheral connected, perhaps an old Xbox controller (using the TigerGame/Mayflash adapter)? That could be the culprit.

Try disconnecting all USB devices and see if that helps...
by fb_joel
Wed Jan 04, 2012 4:14 pm
Forum: Trine 2
Topic: Trine 2 - Crashes on startup
Replies: 4
Views: 4261

Re: Trine 2 - Crashes on startup

Sorry to hear. Indeed you've tried all the typical suggestions so I don't have anything to suggest.

However, can you send the .dmp file to us ( C:\program files\steam\steamapps\common\trine 2\log\trine2_32bit.exe.dmp ) and we'll take a closer look, perhaps that will help.
by fb_joel
Mon Jan 02, 2012 3:14 pm
Forum: Trine 2
Topic: Trine 2 on Mac - output sampling rate
Replies: 4
Views: 2703

Re: Trine 2 on Mac - output sampling rate

Sorry about this. At the moment we have no solution - we'll need to look into our middleware Wwise and see if it has any options for this (I'd imagine it has but we just don't know it yet). So we'll have to see. Sorry!
by fb_joel
Mon Jan 02, 2012 3:12 pm
Forum: Trine 2
Topic: Xbox 360 save issue
Replies: 4
Views: 2501

Re: Xbox 360 save issue

There's no intentional handicapping... This issue sounds a little weird - I think we have heard of the same happening once for another user, but we have no idea what's causing it. Saving works fine on our consoles when we transfer the profiles. I wonder if other games work alright for you when playe...
by fb_joel
Mon Jan 02, 2012 3:06 pm
Forum: Trine 2
Topic: Trine 2 Mac Install HELP
Replies: 5
Views: 3452

Re: Trine 2 Mac Install HELP

Does the DVD appear on the desktop? If so, click that open and then it should show you a Trine 2 Installer file. If not, can you take a screenshot of it? If we can't get it appearing, then we'll need to use the Terminal. It's reasonably easy, just open Terminal (Applications -> Utilities -> Terminal...
by fb_joel
Thu Dec 29, 2011 3:39 pm
Forum: Trine 2
Topic: Can't save on the 360
Replies: 6
Views: 2509

Re: Can't save on the 360

Sorry to hear. We don't know anything about cloud saves to be honest. Try moving/copying the saves "normally", using a usb stick or something, and see if that helps? And you are using the same Xbox LIVE user account on both consoles, just to be sure? If the normal way works, then it's a pr...
by fb_joel
Sat Dec 24, 2011 2:04 am
Forum: Trine 2
Topic: Performance drop in 1.09
Replies: 1
Views: 1127

Re: Performance drop in 1.09

Does lowering the resolution help with the sluggishness? We fixed many issues in the 1.09 patch and one of them may have caused a small performance drop... we'll need to investigate that a bit closer. Edit: Ah I had a Windows-specific piece of help here too, sorry about that. For now, if lowering th...
by fb_joel
Sat Dec 24, 2011 2:02 am
Forum: Trine 2
Topic: Share save data for ps3?
Replies: 4
Views: 2206

Re: Share save data for ps3?

(I hope we allow transferring of save data - I think so, but am only 99% sure.) I can do this on Tuesday next week but hopefully somebody else would be able to share it earlier. Alternatively you can join an online game, and when you quit, it should prompt you to save the host's save - that'd probab...
by fb_joel
Fri Dec 23, 2011 8:24 pm
Forum: Trine 2
Topic: No Trine 2 for XBLA Australia?
Replies: 62
Views: 58298

Re: No Trine 2 for XBLA Australia?

Sorry! We have no idea why it's not available in Australia. We were under the impression the XBLA launch would be worldwide, but clearly it has not been - we're trying to figure out what's going on with this but I fear the holidays may have an impact...
by fb_joel
Thu Dec 22, 2011 1:24 am
Forum: Trine 2
Topic: Door remains closed, can't proceed =(
Replies: 2
Views: 2184

Re: Door remains closed, can't proceed =(

Sorry to hear. I guess you've tried Return to Last Checkpoint from the Pause menu? It probably won't help... The "easiest" solution is probably to restart the level (choose it again from the level load list). The problem will most likely be gone then... Of course you already progressed qui...
by fb_joel
Thu Dec 22, 2011 12:34 am
Forum: Trine 2
Topic: Trine 2 ps3 trophies
Replies: 6
Views: 2857

Re: Trine 2 ps3 trophies

The Trophy sync problem is hopefully simply an issue with Sony's servers - it will get fixed soon-ish. I remember these have happened before too, so it just takes a while to start working properly. (Could take a day I suppose.)
by fb_joel
Wed Dec 21, 2011 10:54 pm
Forum: Trine 2
Topic: Trine 2 - PS3 - halt progression - twice - Petrified tree
Replies: 7
Views: 5857

Re: Trine 2 - PS3 - halt progression - twice - Petrified tre

Right, thanks. Am I correct in assuming that you have since progressed past this point, and don't need any specific help for it anymore? (There are a couple of ways to get past that in that situation.) In any case obviously the log shouldn't get stuck. If it happens again, one popular trick I always...
by fb_joel
Wed Dec 21, 2011 10:47 pm
Forum: Trine 2
Topic: Can't allocate skill points (PS3) (Asian HK & JPN)
Replies: 113
Views: 159118

Re: Can't allocate skill points (PS3) (asia)

The support email is best. Please indicate which option is best as the refund; PayPal money refund (please provide the email registered on the service as well), Trine 2 Steam code (PC/Mac) or Trine 2 Mac App Store code. If none of these work then we'll have to think of something else. Edit: I hope I...
by fb_joel
Wed Dec 21, 2011 10:41 pm
Forum: Trine 2
Topic: Trine 2 - PS3 - halt progression - twice - Petrified tree
Replies: 7
Views: 5857

Re: Trine 2 - PS3 - halt progression - twice - Petrified tre

I could be wrong, but I don't think you need the log to get past that. There are other solutions - try growing the plant near where the Wizard is standing. (The log would have been good with the water but you can use planks and the Knight's shield also, I think.) The first bug sounds weird. What cou...
by fb_joel
Wed Dec 21, 2011 10:37 pm
Forum: Trine 2
Topic: Can't allocate skill points (PS3) (Asian HK & JPN)
Replies: 113
Views: 159118

Re: Can't allocate skill points (PS3) (asia)

There is no workaround at the moment. The buttons can't be swapped from the system settings apparently. We are investigating this but right now it would be wise for all users who own a PS3 that has the X/O buttons inverted, to not buy the game. A patch will unfortunately not happen anytime soon, the...
by fb_joel
Wed Dec 21, 2011 10:32 pm
Forum: Trine 2
Topic: Can't allocate skill points (PS3) (Asian HK & JPN)
Replies: 113
Views: 159118

Re: Can't allocate skill points (PS3) (asia)

You know what, I agree. :?
by fb_joel
Wed Dec 21, 2011 10:10 pm
Forum: Trine 2
Topic: how to level up on ps3
Replies: 3
Views: 2544

Re: how to level up on ps3

Do you have an Asian PS3? This is caused by the button switch X/O, and for some reason the game doesn't behave well with that in the upgrade menu. We are not yet sure if this is pertinent to the Asian PS3s or if it's a more general problem with the X/O switch, but it's related to that in any case......
by fb_joel
Wed Dec 21, 2011 2:51 am
Forum: Trine 2
Topic: Release TIME on Trine 2 PS3?
Replies: 24
Views: 22002

Re: Release TIME on Trine 2 PS3?

Yes, the NA and European versions should have the same languages, so French is included in the NA version too.
by fb_joel
Wed Dec 21, 2011 2:08 am
Forum: Trine 2
Topic: Release TIME on Trine 2 PS3?
Replies: 24
Views: 22002

Re: Release TIME on Trine 2 PS3?

That information is unfortunately false. :( They probably mistook the XBLA release date (Dec 21 - tomorrow) as the European date. Sorry! Still no news on the real PSN European release date. And because it's so late now, it's pretty safe to say it won't happen until January. :( Regarding the PSN regi...

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