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Complete shutdown during gameplay

Posted: Wed Jul 01, 2009 10:13 pm
by hellgiver
So every time I try to play the demo of Trine from Steam my computer does a hard shut down. It completely loses power immediately and I have to power cycle the power supply to get it to turn back on. This is the only program I have ever used that causes this. I have tried adjusting the video settings and it only alters the amount of time before the computer shuts down. If I run the game with maxed out settings I get no lag but only get to control the thief for about 30 seconds. If I turn off anti-aliasing I get to the point where the wizard touches the treasure chest. I have tried adjusting other settings but nothing else changes like the game time like the anti-aliasing does.

Of course this sounds weird, I would normally assume something was wrong with my computer so I loaded up some of my other games to test my PC. I ran Fallout 3, Farcry 2, Bioshock, Red Alert 3, Command and Conquer 3, Portal, Left 4 dead, Half Life 2, World of Goo, Counter Strike Source, and Crysis. All games ran flawless at maxed out settings (except Crysis, I turn my resolution down to 1680x1050 and I turn AA down to 4x.) I also encoded a high def video file (8GB 1080p file) using Handbrake, no problems.


Of course I did all the normal troubleshooting things, I am running the latest video drivers (Catalyst 9.6) with all the latest windows updates (you can tell all this from the system information file I attached to the post, along with my system specs.) I do not overclock, and I keep the ATI Catalyst AI turned off so I am completely stumped at this one. I am going to delete the local game content and try downloading the game again to see if I might have gotten some corrupted data somewhere.



P.S. The attached file is a .zip because the forums will not allow .TXT files.

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 12:01 am
by Mr. ShadowStealer
Hmm... Sounds very weird.

Have you tried to play the game without sounds? That may affect something...

But it sounds like the game is causing some sort of memory leak in your graphic card's memory because the amount of AA affects the play time so dramatically. I haven't heard of this before either.

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 12:54 am
by fb_joel
Let me know if re-downloading solves the problem...

Is it consistent in the sense that if the graphics settings etc are very low, the system stays up for a longer time?

I think what might be happening is something "wrong" with the power supply. Trine is, for some reason, a bit more taxing on the hardware than many other games, meaning that overheating problems and such are more likely to occur while playing Trine (or the Shadowgrounds game) than some other games. This is my own conclusion that I've drawn after hearing a few similar stories (usually not this serious though!). I'd check the power cables etc, and reconnect them just in case (remember to turn off the power supply in-between though, heh).

The demo is already capped to a maximum of 67 frames per second, so with low settings and low resolution the data load might be bearable. So if you dare to try one more time, please try the lowest possible settings.

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 4:26 am
by hellgiver
Re-downloaded the game, then I verified the local game content to make sure everything was OK and it still caused a shutdown. I attempted to run Trine multiple more times and here are my results.

Run 1
Lockup after ~30 seconds of thief solo sequence
Texture Detail: Very High
AF: 8x
AA: 4x
Fullscreen
Extra Gamma Effects
Render Glow
Distortion Effects
High Quality Video
Sounds Enabled
Use EAX
Resolution: 1920x1200
Vsync

Run2
Lockup at end of wizard solo sequence
Texture Detail: Very High
AF: 8x
AA: Disabled
Fullscreen
Extra Gamma Effects
Render Glow
Distortion Effects
High Quality Video
Sounds Enabled
Use EAX
Resolution: 1920x1200
Vsync

Run 3
Lockup during thief solo sequence
Texture Detail: Very High
AF: 8x
AA: 4x
Fullscreen
Extra Gamma Effects
Render Glow
Distortion Effects
High Quality Video


Resolution: 1920x1200
Vsync
***Not a sound issue***

Run4
Lockup halfway through wizard solo sequence
Texture Detail: Very High
AF: disabled
AA: disabled

Extra Gamma Effects


High Quality Video
Sounds Enabled
Use EAX
Resolution: 1680x1050
Vsync
***During this run I kept Catalys Control center running in a window so I could see my GPU temp., activity, and fan speed it locked up while the GPU was at 90C which is normal temp for my card under load***
***Also this did not cause the computer to power off, just hard lock***

Run 5
No lockups, finished demo
Texture Detail: Very Low
AF: Disabled
AA: Disabled

Extra Gamma Effects


High Quality Video
Sounds Enabled
Use EAX
Resolution: 1680x1050
Vsync
***During this playthrough I had the same window setup as run4 My GPU activity was usually around 25% instead of 90% and the temp around 87C instead of 90C***


Right now I am running RTHDRIBL http://www.daionet.gr.jp/~masa/rthdribl/trying to tax my GPU (currently activity is at 96% and temp is 90C) purposefully trying to crash my system, lol.

I also started running ATiTool scanning for artifacts while RTHDRIBL was running hoping to find something wrong (My GPU is still under warranty :D ) and so far I've got nothing...

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 8:00 pm
by Mr. ShadowStealer
If that really is your Graphic card's temperature then that's near water's boiling point, meaning that's damn hot. Try to check is your graphic card's fan rotating when you turn on your computer and if it's not try to give it a little bit start speed with your fingers, carefully.

That sounds some sort of problem with the cooling of your graphic card, no graphic card should be near 90 C.

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 8:16 pm
by Gnoupi
I agree, if there is such reboot, it's most likely a safety from your graphical card, because reaching too high temperature.
Nowadays, it's not that much a matter of details in games, of 3D models. It's rather shaders which are really demanding.

Example, my computer runs all games based on the Unreal Engine 3 without a problem.
But on the other hand, it shuts down for demo of Need for Speed Most Wanted (not really recent), because of the amount of shaders.

Trine seems to use a lot of shaders (though I'm not reaching temperatures from NFS MW), so it's probably the reason.
But indeed, your graphical card is heating too much, check maybe the dust in the fans, or something.

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 8:20 pm
by hellgiver
No, the Radeon 4870 X2 normally runs around 90C under load(I know that is very hot considering my CPU never goes above 60C) but every chip is different with it's thermal limits. You have to remember this is because the Radeon 4870 X2 is literally two 4870s slapped onto one PCB (It literally shows up as two separate cards on my system, no its kind of like having crossfire) so it generates the heat of two 4870s.

Just a random fact, did you know the thermal limit of a Core 2 Duo mobile is 105C? http://processorfinder.intel.com/details.aspx?sSpec=SLGKH which is beyond the boiling point of water?

But anyways here is a review of my card and it's water cooled brother and under stress theirs went up to 90C as well http://www.bit-tech.net/hardware/graphics/2008/12/19/sapphire-ati-radeon-hd-4870x2-atomic-review/15 and I have had this card for almost a year and I clean my case out regularly so its not dust clogging the fan, the fan speed adjusts correctly with temperature just as it always has.


So yes, the fan is spinning. And besides an overheat shutdown on your GPU usually begins with artifacting and lag, which there was no evidence of during my trials.

---------------
Just to double check, I just cracked open my case, yes the fan is running and I blew it out with canned air, there was minimal dust on the fan and in the heat sink.

---
Ran another trial..

Run 6
Shutdown during thief solo sequence
Texture Detail: Very High
AF: 8x
AA: 4x

Extra Gamma Effects
Render Glow
Distortion Effects
High Quality Video
Sounds Enabled
Use EAX
Resolution: 1680x1050
Vsync
***During this playthrough I had the same window setup as run4 My GPU activity was usually around 90%, But I manually kept the fan speed at 50% instead of letting the drivers decide (usually around 30-35%) at shutdown the temp was around 82C ***

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 9:27 pm
by Mr. ShadowStealer
Ah. I see. Then I don't have any guesses what could be causing this.

Re: Complete shutdown during gameplay

Posted: Thu Jul 02, 2009 10:55 pm
by Xelles
I wanted to tell you that I am running the game (demo) perfectly with a 4870x2. It becomes rather hot, but my system does not shutdown. I am using 4xAA and 8xAF, though my resolution is a bit lower. 1680x1050.

Yours is from Sapphire as well? If not, it might be so that another such as club3d placed another cooler in it which does cool a bit less then those of sapphire. But it might never happen ofc that a vidoecard becomes to hot when its load becomes 90 - 100 %.

Re: Complete shutdown during gameplay

Posted: Fri Jul 03, 2009 12:47 am
by hellgiver
Nope, mine is from Sapphire as well. I'm thinking it's my power supply, it's only 550W, but it's a high quality one from Thermaltake. So until I get the new power supply I will not know...

Re: Complete shutdown during gameplay

Posted: Sun Jul 05, 2009 10:30 am
by spidy333
Same thing happened to me when I was playing the game demo with everything maxed out.. System completely shut down during the game.. and upon restart the temps are pushing at 100 degrees under 75% fan speed.. I see the game can be taxing but shouldn't be this much.. It did not crash after I lowered the settings.. now playing on a low resolution 1280x800..