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Trine 2 - Crashes on startup

Posted: Tue Jan 03, 2012 11:38 pm
by AngelofApathy
Bought Trine 2 a couple days ago, only recently got some time to play it. When I start the game in Steam a black screen pops up and my cursor shows that it's loading, then crashes to desktop and I get this error:

Code: Select all

Exception Code: 0xc0000005
Address: 0x760dfa5d
C:\program files\steam\steamapps\common\trine

My system specs:

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Windows 7 Ultimate 32 bit
Phenom II X2 555 3.20 GHz
4.00 GB Ram
Nvidia GeForce 450 GTS
Video Drivers: 285.62
DirectX Version: 11

Things I've tried that haven't worked:

1. Checking for video driver updates (already had latest)
2. Running it from steam directory
3. Running it as administrator
4. Checking antivirus quarantine, turning off antivirus/firewall completely
5. Restarting my PC
6. Running it with steam offline mode
7. Logging out of steam and running it while steam if logged out
8. Closing out of everything on my PC and running it
9. Trying different resolutions
10. Changing AA around from low to high to nothing
11. Trying windowed and fullscreen
12. Trying vsync on and off
13. Lowering and raising graphics settings
14. Different languages (I exausted all other options, why not)
15. Verifying game files through steam
16. Reinstalling game entirely
17. Everything suggested on the Trine 2 FAQ page
18. Everything found on both these forums and steam user forums

I think I've all but about given up on getting the game to run, I've spent way more time trying to get it to run than I think I spent playing Trine 1.

Windows 7 has every update, all redistributables, service pack 1, and I generally keep it running pretty well with defragmenting and general upkeep. I'm an avid gamer and manage to play dozens of other games perfectly fine, a lot at max settings. Trine 2 is the only game giving me any issues.

Can anyone help me?

Re: Trine 2 - Crashes on startup

Posted: Wed Jan 04, 2012 4:14 pm
by fb_joel
Sorry to hear. Indeed you've tried all the typical suggestions so I don't have anything to suggest.

However, can you send the .dmp file to us ( C:\program files\steam\steamapps\common\trine 2\log\trine2_32bit.exe.dmp ) and we'll take a closer look, perhaps that will help.

Re: Trine 2 - Crashes on startup

Posted: Thu Jan 05, 2012 12:22 am
by AngelofApathy
Thank you for the reply.

I've emailed the .dmp to you. Good luck!

Re: Trine 2 - Crashes on startup

Posted: Thu Jan 05, 2012 11:15 pm
by fb_joel
Just replied via email, but do you have an USB peripheral connected, perhaps an old Xbox controller (using the TigerGame/Mayflash adapter)? That could be the culprit.

Try disconnecting all USB devices and see if that helps...

Re: Trine 2 - Crashes on startup

Posted: Fri Jan 06, 2012 5:02 am
by AngelofApathy
Not specifically those brands but I had a USB to Playstation 2 controller adaptor connected to my PC. I removed the controller and the game now runs. Thanks for the help.