Savegame is gone [Trine 2]

Technical support for Trine for the Windows and PSN platforms. Please indicate your system specs and operating system in your post if you can.
Cayleen
Posts: 2
Joined: Mon Jan 07, 2013 9:28 pm

Savegame is gone [Trine 2]

Postby Cayleen » Mon Jan 07, 2013 9:36 pm

Hello there

I've got a problem with Trine 2: Everything is gone, altough I didn't delete my storage.
The Achievements in Steam are still there. I saved the game local and via steamcloud, but both just reseted everything. After 7 hours of gaming it's a pity to lose all the levels, and of course the experience.

Does anyone has an idea why this happend or if I somehow can get it back?

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FB_JussiE
Posts: 267
Joined: Wed Nov 23, 2011 4:09 pm
Location: Finland
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Re: Savegame is gone [Trine 2]

Postby FB_JussiE » Tue Jan 08, 2013 9:59 am

Hello Cayleen and sorry to hear you've encountered such a nasty issue.

I really can't think of anything that could've caused this except some Steam cloud sync issue, but there is a few things you could do to try to get your save data back.

First thing to do is to check that you are using the correct save slot. From the games main-menu go to Settings -> Save Slot and check that you're using the right slot. If every save slot appears empty read on.

Check that the actual save files still exist in Steam/userdata/[your_steam_id]/35720/remote .
There should be files named something like "slot1_v119" / "slot2_v119" among some options files.
The files starting with "slot" are the saves the first number idicating which slot it is. The second number states which version of the game the save is used for.

If the files still all exist, backup them to a different directory.

Test what happens if you disable steam cloud sync for the game. You can do this by right-clicking Trine 2 in your Steam library and select properties. From the properties menu select "UPDATES" page and uncheck the "Enable Steam Cloud synchronization for Trine 2". The game will now use your local saves instead of the ones in the Steam cloud.

Its likely that the above alone won't make a difference, but its worth a shot. The following won't probably bring 100% of your progress back, unless the save data vanished right after an update: while still using local save data check if you have multiple versions of the save slot you're trying to get back (the more recent below the current version, the better). If you do delete all the files that have the current version (you did backup the data right :) ) including options and slot files (ie delete all v119 files and leave everything else). Now start the game again and it will try to generate v119 saves from the older ones. As mentioned if you've played a lot on the current version this will not bring that porgress back.


If none of this help please give us some more details how this happened like
-Did the issue occur after updating the game or just all of a sudden
-What operating system are you playing the game on
-Are you playing on multiple machines, or just one
Any details you can remember can help us track down the cause.


Really sorry for the inconvenience and hopefully we can get your saves back!

Cayleen
Posts: 2
Joined: Mon Jan 07, 2013 9:28 pm

Re: Savegame is gone [Trine 2]

Postby Cayleen » Wed Jan 09, 2013 1:08 am

Thanks for your help and the very fast answer, but sadly it didn't work.
Seems like the game has autosaved after everything was gone and overwrited the earlier files.

The issue occured right after the update.
I updated the game, started it and everything was normal. Then I closed for a few minutes, reopened it and you know what happend.
I'm playing on Windows 7, and only at one engine. I hadn't such a problem before. (Maybe because I'm saving my games local to avoid these situations, but yeah, this one time I didn't save. Bad luck I guess.)

But I think I just have to make the best of it, and start playing it again.

sonator
Posts: 1
Joined: Mon Jan 21, 2013 10:21 am
Location: Ukraine

Re: Savegame is gone [Trine 2]

Postby sonator » Mon Jan 21, 2013 10:33 am

I have same problem. Everything was gone and recover actions were useless.
My solution can't recover lost progress but could roll back the saves of version 1.18. I suppose it's better then play from beginning.
I just renamed "slotX_v118" to "slotX_v119".


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