Trine enchanted edition black screen

Technical support for Trine for the Windows and PSN platforms. Please indicate your system specs and operating system in your post if you can.
dovere94
Posts: 2
Joined: Mon Mar 02, 2015 10:29 pm

Trine enchanted edition black screen

Postby dovere94 » Mon Mar 02, 2015 10:32 pm

Hi

I bought the game on Steam and i started to play offline! i was doing the 1st boss fight then my screen went full black

there is a fix for this? i'm not able to play the game :/

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MarjutFB
Posts: 258
Joined: Tue Dec 03, 2013 3:48 pm
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Re: Trine enchanted edition black screen

Postby MarjutFB » Tue Mar 03, 2015 11:14 am

Firstly I recommend trying to verify the game cache for the game. If you are wondering how to do this, just follow the instructions below.

    Navigate to your Steam Library → right click on Trine → click on Properties → choose the local files tab → click the button to verify integrity of game cache
Also simply tabbing out of the window might help. You could also take a look at our FAQ guide, if there would be something helpful.

If above doesn't help, could you tell what operating system you're using? Also your other system specs might be helpful.

Let me know how it goes! :)

dovere94
Posts: 2
Joined: Mon Mar 02, 2015 10:29 pm

Re: Trine enchanted edition black screen

Postby dovere94 » Tue Mar 03, 2015 6:06 pm

hi, thanks for the fast reply

the fix didn't work
this is a screenshot of the issue
http://i.imgur.com/VOdh6dG.jpg

after the screen going black a crash error appear:
http://i.imgur.com/Zj5xhej.png

I'm using Windows 8.1
my specs are the following:
motherboard:asrock z77 pro3
cpu:intel core i5-3300 3GHz
vga:Gigabyte nVidia Geforce GTX 650 OC
ram:G.Skill Ripjaws X F3 8GBXM 1600Mhz CL8-8-8-8-24 (2x4)
psu:xfx proseries 450w

sorry for my bad english and thank you for your time

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MarjutFB
Posts: 258
Joined: Tue Dec 03, 2013 3:48 pm
Contact:

Re: Trine enchanted edition black screen

Postby MarjutFB » Wed Mar 04, 2015 8:53 am

The Exception code you received usually means that some other program is interfering with the game. You could try disabling any unnecessary programs and especially overlays (Xfire, Overwolf etc) before trying to launch Trine and see if that makes a difference.

If the game still does not work properly, you could try the following method:

  1. Right click Trine in your Steam Library
  2. Select Properties
  3. Click "Set Launch Options"
  4. Copy the following line inside the text box (remember to write it exactly as it is, including the minus sign as well): -disableMinidump
If above doesn't help, also reinstalling the game is worth a try.

Let me know how it goes!


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